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Question: To which countries do you ship orders?
Answer: We ship orders to most countries in the world. In Europe, we ship free of charge for 35+ EUR orders. To other countries, we ship at 20-30 EUR.
Question: Do you collect on delivery?
Answer: No, on our website knives can be ordered only after full payment of the order.
Question: In which stores can I buy Samura knives?
Answer: The list of outlets offering Samura brand knives can be found on our website: https://www.samura.org/en/geolocation-en-p
Question: Can I buy Samura knives on e-bay or Amazon?
Answer: Yes, our knives are available at these trading platforms: Amazon EU, Ebay
Question: I did not receive a letter confirming the dispatch of the order.
Answer: Immediately after the order has been dispatched, you will receive an e-mail with a tracking number to check delivery status. Sometimes it happens that the confirmation letter ends up in the spam folder. Please check your spam folder.